IMS attends The Cleaning & Support Services Association (CSSA) Autumn Open Evening in London

IMS, being a member of the highly reputable Cleaning & Support Services Association (CSSA), welcomes their knowledge, support and their sharing of best practices within the Cleaning Industry.

The Association dates back to 1966, and promotes high level practices to protect the reputation of the Cleaning Industry, by providing support and advice to Cleaning Companies throughout the UK.  They talk to the Government, on behalf of Cleaning Companies and hold various events to share best practice and to socialize within the Industry.  In addition to this, the CSSA is the driving force towards excellence, through the Association’s continual Training and Development within the Cleaning Sector.

Neil Webb, Managing Director at IMS, along with Business Development Manager Craig Jenkins, attended the most recent Autumn Open Evening, held at Taylor Wessing’s Auditorium & Cloud 9 Facilities in the heart of London.  The CSSA Events, bring together London Cleaning Companies and Cleaning Companies from surrounding areas to speak on all aspects related to the Industry.  Neil stated ‘’It was a well-organised gathering of like-minded people within the Industry.  The talk provided on the night was excellent, and we thoroughly enjoyed the evening, looking forward to some more upcoming events’

CSSA’s Chairman, Doug Cook provided a warm welcome to attendees on the evening, and it was followed with a talk from Keynote Speaker Sean Nesbitt.  Sean’s brilliant presentation covered various important aspects of Business Practise, such as Employment Issues & Pensions.  He spoke about Brexit, and the upcoming Election and how it might affect the Cleaning Industry.   Sean currently holds the position as Commercial Advisor and Litigator at Taylor Wessing LLP, and leads the Employment, Pensions & Mobility Group Internationally along with the UK’s Specialist Advisory Services Practices.

It is important, to keep up to date with what’s happening not just within the Cleaning Industry, but also within the Current Economy.  Attending similar Events, also presents the opportunity to meet with influential people and speak to like-minded Individuals such as ourselves!

We look forward to attending some more Events in 2020.

IMS attend EXPO Event at Green Park Reading

IMS attended the Thames Valley EXPO Event in Ascot earlier in the year and we enjoyed it so much that we attended the recent Event in Green Park Reading.  This EXPO Event is one of the largest Business Events and the longest running within the region.

We met some influential people on the day, and listened to various keynote speakers such as Naomi Riches MBE, British Rower and Jordan Daykin CEO of JD Brands Limited who appeared on Dragons Den. We also attended some interesting workshops, and even got in on some selfie pictures with Alec Jones-Hall Director of THE Great British Expos!

These events are a great opportunity to connect with the local Business Community to meet with like-minded individuals. We look forward to attending some more Events in 2020.

IMS New Headquarters in Ascot

We are excited to announce, that we have recently moved office from Virginia Water to prestigious offices in Ascot.   Our old office served us well, and we have very fond memories of our time there, but the move has come at the right time as we had outgrown our headquarters in Virginia Water.

The new office is situated in Ascot Business Park, close to the train station, and the well-recognised Ascot Racecourse.

As much as we loved being situated in the beautiful countryside in Virginia Water, we are hoping that the new location will help bolster our visibility as a Company.

We are still working on getting settled in, but we look at the new location as the start of another chapter in the history of IMS.  Thank you to everyone for your continued support throughout the years, and with the move!

Our new address is:

Insite Managed Services, E9 Ascot Business Park, Lyndhurst Road, Ascot, Berkshire. SL5 9FE.

Our previous emails and telephone number remain the same.  Please feel free to pop in and say hello!

Introducing our new eLearning Training

No matter how big a company is, the importance of training staff both new and experienced, really cannot be underestimated and has lots of obvious benefits.  When a robust training plan is in place, employees feel valued as you are investing in them, increasing their ability and performance and it goes without saying, that good employees are at the core of any successful Business, not just cleaning.

At Insite Managed Services, we have recently partnered with one of our major suppliers and introduced a flexible and convenient on-board ‘eLearning tool’, which keeps our Cleaning Operatives proficient on all aspects related to cleaning.

A weekly training ‘mytraining’ video is emailed to our Cleaning Operatives, and it can be completed at their own pace with no disruption to cleaning schedules.  Designed to be used by all, it is easily accessible on mobiles with no pens or paper required.  The video lasts less than three minutes, followed with three short questions at the end, covering various basics of cleaning including:

  • COSHH Training
  • Colour Coding
  • Cross Contamination
  • Health & Safety
  • Care of Equipment
  • Kitchen and Washroom Training
  • Best Practice
  • Customer Service Training

IMS embraces a multicultural and diverse workforce, and although the video is in English it can be subtitled in several other languages if required.

Our HR Training, Health & Safety Coordinator Louise Carter monitors a log by pulling a report identifying which employees have started or finished their training.   Tracking the training in this way also helps us to identify where improvements or additional training from Area Managers may be necessary.  Employees are emailed a certificate for modules when they have been completed.

 

 

 

Louise has already been receiving some great feedback from the team, with some of our longstanding Cleaning Operatives mentioning that “the videos are very informative, easy to follow, and enjoyable to watch!”

Neil Webb, Managing Director at IMS stated, “Our hard-working staff are highly valued at IMS, and we have dramatically upped our game by introducing this fantastic eLearning Tool.  I am committed to providing the best possible resources, ensuring that we continue to deliver a ‘high level’ standard of cleaning to all our clients.”

If you would like to be part of our team, please contact the office today on 01344 845000.

We look forward to hearing from you.

Employee Of The Month – August 2019

We are delighted to announce that ‘Employee of The Month’ for August goes to Joaquim Soares, Supervisor at Ash Manor School who has been with IMS since 2018.  He was nominated for the award by his Area Manager, Svetlana Naneva, due to his constant commitment in exceeding his job responsibilities.

Malcolm Smith, Operations Manager at IMS states ‘Mr Soares really is an asset to us at IMS, no task is ever too small, and he is always willing to get stuck in!  It is people like him who ensures that the service to our clients remains first-class, which is pivotal to our continued success’

An Employee of The Month certificate, along with some Amazon shopping vouchers have been awarded to Joaquim, to show our gratification for his hard work.

 

 

Introducing the Employee of the Month scheme has been a chance to reward those in the team who have really stood out, and it is never an easy decision to make!

If you would like to join one of our School Cleaning Services team, please contact the office today on 01344 845000.  We look forward to hearing from you.

Insite Managed Services awards Special Recognition Award

At Insite Managed Services, we really are the best at what we do because we have the best employees, and we like to show our gratification and appreciation.  In addition to our ‘Employee of The Month’, this month we awarded a ‘Special Recognition Award’ to one of our outstanding cleaning operatives.

Natalia Wieczorek has worked for one of our clients from the Pharmaceutical sector in Slough, Berkshire since 2017.  When IMS attended a recent managerial meeting at the site, it was commented that Natalia is a fantastic and committed cleaning operative, she can be relied upon to do the job at hand and always has a smile!

So, a big thank you to Natalia for going ‘the extra mile’ to satisfy our customer, a certificate was awarded to her along with some Amazon shopping vouchers to show our gratification as a company.

Neil Webb, Managing Director at IMS states ‘I am extremely proud to receive such positive feedback from our client, I would like to express my appreciation and thank you to Natalia for her ‘hard work’, also a big thank you to all our brilliant employees for all the excellent work that you do!’

We are growing as a company and if you would like to become part of our friendly team please do get in touch with us on 01344 845000.

 

 

Deep Cleaning at Schools & Cost-effective Holiday Ideas

It has been that time of year again with children on school holidays and resulting in an extremely busy time for us at IMS.  We have spent most of the summer break performing deep cleans at our schools.  Without the occupancy of students for several weeks, the Summer holidays are an ideal time for focusing on the bigger tasks such as the floors, washrooms and canteen areas.

Beginning the Autumn term with a sparkling maintained school boosts a school’s appearance and it sends the right message, focusing on the academic year ahead.

If you would like to enquire about our deep cleaning service, please contact us in the office on 01344 845000.

Steering away from deep cleaning, school holidays throughout the year can also be an expensive time for parents’, and it can be a daunting task to keep children amused and entertained.

See some tips from us at IMS that won’t break the bank and help to create a fun holiday for all.

  1. Go to the park or seaside. You are never too far from the beautiful countryside, open spaces and the sea. Children love to play out-doors and fresh air doesn’t cost anything!
  2. Treasure Hunts. Creating a treasure hunt is a great way to get all the family involved, from drawing your own map, to creating clues and prizes can take up hours of endless fun!
  3. Visit Museums. Lots of museums and galleries are free, and they make great efforts to put on interesting exhibitions for children during school holidays.
  4. Movie Days. Our British weather does not guarantee sunshine every day, for those rainy days, choose a couple of favourite films, grab some popcorn and put your feet up with the kids.

 We hope you enjoyed some of our tips!

Lastly, don’t forget that during school holidays there may be lots going on in your local area.  We recommend, checking the website of your local council, tourist information centre, libraries and community centres to see what’s going on.

Employee Of The Month – July 2019

At Insite Managed Services, we are more than confident in the abilities of all our staff to put in 100%, ensuring we deliver a high-level standard of service to all our clients.  There is one member of our team that has really stood out this month, namely, IMS Cleaning Operative Graham Wilson, who has deservedly won ‘Employee of The Month for July’.

Graham has been with IMS since 2014 and has been a long-standing cleaning operative at our client BTG Pharmaceuticals in Farnham.  He has been nominated as this month’s winner by his Area Manager, Svetlana Naneva due to his outstanding work and always going over and beyond what is expected of him.

Malcolm Smith, Operations Manager at IMS states “Graham has been an excellent employee ever since he joined the company, his professionalism and commitment has not gone unnoticed.  Congratulations Graham, thank you again for your hard work and we hope that you will remain with us for many more years to come!”

An Employee of The Month certificate, along with some vouchers have been awarded to him in appreciation for his hard work at IMS.

If you would like to join our friendly cleaning operatives’ team, please contact us on 01344 845000 or email recruitment@ims.co.com.

We look forward to hearing from you.

 

 

Meet our new Health & Safety Coordinator

As we are whizzing through 2019, it’s hard to believe that we are already in the month of July! It has been a very exciting year for IMS, so much has happened since January and we are delighted to share our news with you.

Some changes have involved promotions of team members within the company, the most recent being Louise Carter.  Louise started as an Administrative Assistant with IMS in 2017 and through her hard work and dedication, she was promoted to HR Administrator.  In January 2019, Louise was then awarded the highly responsible role of ‘HR Training, Health & Safety Coordinator’.  Louise stated:I was delighted to be offered the role, IMS are a fantastic company to work for and I look forward to developing myself personally and growing within the company.”

At Insite Managed Services, we feel that we have a responsibility towards both the people we employ, and anyone affected by our work to protect their health and keep them safe.  Having a ‘Health & Safety Coordinator’ in place, completing inspections on site gives us and our clients peace of mind, knowing that a high level of safety measures are in place.

Neil Webb, Managing Director at IMS stated: “I am very excited about the new role, safety is paramount at our client’s sites and we want to make sure that staff feel safe.  Louise is more than suitable for the role, she is responsible, efficient, hard-working and has a sharp eye for detail! I would like to thank Louise for her hard work over the last few months, we look forward to her continued success in her new role working at IMS”

Louise has been particularly busy in her new role the last few months, she has been working closely with our Managing Director, Operations Manager and Area Managers, preparing updated audit paperwork, certificates and method statements prior to visiting our clients.  In the last few weeks, she has been visiting clients and completing audit inspections, going forwards these audits will be carried out periodically.

The inspection on site involves:

  • Checking that COSHH statements are all correct.
  • Ensuring that each site has RAMS in place and that they are in date.
  • Making sure IMS Insurance Certificates are visibly displayed.
  • Checking that all appliances are safe, and PAT tested.
  • Inspecting cleaning cupboards, ensuring that colour coding is correct, chemicals are properly labelled, and lids are tightly screwed on bottles.
  • Ensuring there are no spillages or trip hazards.
  • Making sure that Fire Emergency Evacuation Plans are in place and visibly displayed. Checking that all fire doors are free of any obstructions.

Following completion of the audits, Louise reports back to management at IMS of any findings that require immediate corrective action, once these have been actioned, an audit report is then sent to the client.

These are indeed exciting times at the company! We look forward to sharing some more positive changes which are happening at IMS over the next few months with you.

Employee Of The Month – June 2019

Insite Managed Services as a company prides itself in staff excellence and firmly believes in employee recognition. Recognition is all about acknowledging the hard work and accomplishments of employees within our organisation, we can’t offer an exceptional quality of office cleaning without them.

It is always lovely when we get positive feedback from our clients.   A local school we look after got in touch recently with our Operations Manager Malcolm Smith to advise him that the Supervisor Mr Singh is doing a fantastic job. The School Business Manager commented that ‘Mr Singh is a very friendly and polite individual who shows great pride in his role, he uses his initiative and works very methodically and thoroughly, he is an asset to our school’.

Malcolm Smith, Operations Manager states, ‘We are delighted to receive such positive feedback from our client.  I am proud of Mr Singh, he truly is a hard worker and a valuable employee with IMS, we would like to thank him for his hard work and dedication to the company’.

 

 

 

As a company we focus strongly on our values, two of which are success and driven relationships.   Building relationships with our employees and clients is vital to our company, we want our employees to be happy and our clients to be made feel welcome and comfortable in that they can communicate with us.

With all this in mind, we are delighted to award Mr Singh as June’s Employee of the Month for his hard work and has been awarded with an ‘Employee Of The Month’ certificate and some vouchers for his dedication to the company.

If you would like to join our growing team, please contact us today on 01344 845000.  We look forward to hearing from you.